Customer Service & FAQ

Shipping & Delivery

All Gameday Boots orders are shipped via FedEx and the United States Postal Service (USPS). Product availability will determine when items in an order will ship. Delivery times vary depending on the final destination and delivery option selected. Once we ship the items in your order, you will receive a shipment confirmation email with your FedEx or USPS tracking number included. 

• FREE SHIPPING by FedEx Ground Economy - Deliveries take 3 - 10 business days depending on your postal code. Longer delivery times to Alaska, Hawaii, and Puerto Rico should be expected.

• FedEx Ground Economy deliveries take 3 - 10 business days depending on your postal code. Longer delivery times to Alaska, Hawaii, and Puerto Rico should be expected.

• FedEx Home Delivery takes 3-5 business days and FedEx International orders take 11+ business days. FedEx Home Delivery is delivered Tuesday through Saturday.

• USPS Priority Mail is NOT an expedited service and does not guarantee on-time delivery. USPS Priority Mail is generally 2-4 business days, once your order ships, but is not guaranteed. USPS Priority Mail International is 6 to 10 business days, once your order ships, but is not guaranteed.

• Any FedEx Overnight, FedEx 2nd Day Air, or FedEx Express Saver order placed BEFORE 10am CST on a business day, will be shipped the SAME business day (unless product specifies it isn't eligible for express shipping).

• Any FedEx Overnight, FedEx 2nd Day Air, or FedEx Express Saver order placed AFTER 10am CST, will be shipped the FOLLOWING business day (unless product specifies it isn't eligible for express shipping).

• FedEx does not deliver to PO Box addresses, however, FedEx Ground Economy will delivery to PO Boxes, APO, and FPOs.

• FedEx Overnight, FedEx 2nd Day Air, and FedEx Express Saver are the ONLY shipping options considered expedited. FedEx Overnight, FedEx 2nd Day Air, and FedEx Express Saver are delivered Monday through Friday only - NO weekend delivery. These services DO NOT deliver to PO Boxes!

Note: A business day is considered Monday through Friday, not including holidays

You will receive a shipping confirmation within 5 business days of placing your order. Please allow 24 hours for your tracking number to be updated with the shipping carriers. Shipping times may be extended during promotions or holidays.

**IMPORTANT INFORMATION FOR International Orders or orders to Alaska and Hawaii** Any duties, Taxes, Fees or VAT owed is not included in the price of the product and will be the responsibility of the customer, if charged in your country. These fees will not be paid or reimbursed by Gameday Boots.

CANADA ORDERS: "Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer's behalf. Your order will be shipped under FedEx's e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD$ 200 shipped via FedEx service are subject to a reduced brokerage fee of CAD$ 10, plus any applicable duties and taxes. Shipments valued at CAD$200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that FedEx will request payment of these charges at the time of delivery. You have the ability to email FedEx ahead of time ftnc_cas@ftn.fedex.com to pay these charges, eliminating the need for payment on delivery.

Privacy & Security

Gameday Boots knows that you care how your information is used and shared. We appreciate your trust that we will use your information carefully and sensibly.

We do not undertake to maintain any information about you for a duration greater than necessary to provide services to you or as provided by law, rule or regulation. We shall only use it for the purposes for which it was submitted, unless you indicate otherwise. By providing your mobile number for delivery of content, you will be deemed to have given us permission to store your mobile number for the purposes only of delivering such content.

Read our full privacy policy.

Returns

At Gameday Boots, we strive to provide a seamless shopping experience. Please review our return and exchange policy below. 

To process a return or exchange, customers must send back the original item to the following address: 

Gameday Boots 
Returns Department 
370 Gateway Blvd. 
Kyle, TX 78640 

Customers can purchase a shipping label through our return portal or use their preferred carrier to send the item back to us. Once we receive the item, it will be inspected to ensure it is in good condition before proceeding with the return or exchange. 

Incorrect Items 

If we sent you the incorrect item, we will provide a prepaid shipping label and promptly send you the correct item at no additional cost. For an exchange of a different size or a regular return, the customer is responsible for the return shipping costs. 

Exchanges 

We are pleased to offer exchanges. Exchanges must be for the same boot style, but you may select a different size as long as the price remains the same. Items being exchanged must be unused and in their original condition, including original packaging. 

Returns 

If a refund is requested, the boots must be returned to us. Once received and approved, we will refund the full purchase amount minus the original shipping costs. Refunds may take up to 14 business days from the time the returned item is received. 

Return Portal 

To initiate a return or exchange: 

1. Visit our return portal.  

2. Use your order number and email address to start the process. 

3. Follow the prompts on the portal. 

4. Once your submission is complete, you will receive an email with detailed instructions. 

If you cannot access your order or need assistance, please contact our customer service team at info@gamedayboots.com. 

Additional Notes 

• Condition of Returns: Boots that are worn, damaged, or used are not eligible for a refund or exchange. Boot boxes that are taped or have return labels affixed directly will not be eligible for a refund/exchange. In such cases, the product will be returned to you, and no refund will be issued. 

• Timeframe: Returns or exchanges must be initiated within 30 days of purchase. After this period, items may not be returned for any reason. 

• Restocking Fee: Returns of 5 or more items from a single order are subject to a 10% restocking fee to account for additional processing time. This fee will be deducted from the refund amount. Defective items are exempt from the restocking fee. 

Payment, Pricing & Promotions

Credit cards that Gameday Boots currently accepts online: debit cards (deducts from your bank account), Visa, MasterCard, American Express, PayPal, PayPal Credit, Apple Pay, and Discover Card.

Viewing Orders

You can view your order status by clicking "Sign In" at the top of the page and then clicking "My Account".

Updating Account Information

Changes to your account can be made clicking "Sign In" at the top of the page and then clicking "My Account".

Frequently Asked Questions

When will you have my school/university? 

Gameday Boots is in the process of obtaining new license approvals from each University. We are gradually expanding with a lot of exciting things in the works.
If you do not see your school, please keep checking our website or follow us on social media. We are in the process of obtaining additional licenses as we grow our portfolio. We hope to have your school soon!

Why does my order say Awaiting Fulfillment? 

This just means your order is in line to ship with our warehouse. Once the order has been shipped and scanned with the shipping carrier, you will receive an email with your tracking number.

Why didn't I get a tracking number? 

Please check your spam or junk folder and make sure you provided the correct email address. Once the order is shipped and scanned with the shipping carrier, you will receive an email with your tracking number.

Why did I receive an error message while trying to place my order? 

Our system verifies the billing address with the address your credit card/debit card company has on file for you. We can ship to an alternate address, but the billing address has to match the address the bank has on file for that card. We suggest contacting your card issuing bank to verify that the billing address on file is an exact match with the billing address used to place your order. Due to extremely high fraud attempts, you might be asked to verify information before the order can be processed, if we are shipping to a different address. In the case of a declined transaction, please note any pending charges will roll off your bank statement in 24-48 business hours.